Service Catalog

Categories (12)

Backup & Recovery

These services, provided by the Backup & Recovery team, are for requesting assistance with recovering data from BMCC computer network drives, OneDrive, and virtual machines. File (G: & H: drives) and server recovery is available within 30 days of deletion. This applies to on-premise network drives for selective departments.
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BMCC Account & Access

The Accounts team is here to help with all your account and email needs. Whether you need to reset your password, fix login issues, update security settings, or manage your email, we’ve got you covered. We’re here to ensure everything runs smoothly and securely for you.
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BMCC Portal

Our team provides support for SharePoint site updates, forms, workflows, BMCC Portal applications, and remote access to G, H, and J drives. You can request assistance with application updates, new forms, workflows, and SharePoint site setups for digital collaboration and business processes, including remote network access.
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Classrooms and Computer Labs

The Desktop Support Team provides extensive technological support for classrooms and computer labs. They assist with audio systems, workstations, projectors, and the installation or updating of software. Additionally, they provide support for office computers and software applications for faculty and staff to ensure smooth operation in all educational settings.
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CUNY Services

Providing support access for CUNYFIRST and requesting new administrative applications through the CUNYFIRST ASL & Database Support team.
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Desktop and Software

The Desktop Support Team provides extensive technological support for classrooms and computer labs. They assist with audio systems, workstations, projectors, and the installation or updating of software. Additionally, they provide support for office computers and software applications for faculty and staff to ensure smooth operation in all educational settings.
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Enterprise Applications

Providing support access for CUNYFIRST and requesting new administrative applications, reports, programming and software changes.
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Network Services

The Network team provides comprehensive support for desktop network issues, WiFi connectivity problems, VPN requests, network service disruptions, and any new inquiries related to the BMCC network.
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Printing and Copying

Assistance with printers in offices, computer labs, and other areas for faculty and staff, provided by the Desktop Support Printing team.
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Surveillance & Access Control

The Public safety technology group offers various services and technologies designed to improve safety and security. These include emergency response systems, surveillance and monitoring, mobile apps and alerts, incident management and public safety announcement systems, access control and identification, the maintenance of virtual and physical ID cards, and data analytics.
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Telephone & Voice Services

The Telecom team provides comprehensive support for RingCentral Phones (physical, virtual, and mobile app), voicemail PINs, Contact Center, emergency call boxes, fax services, and BMCC-provided MiFi devices.
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Locksmith

Physical key, proxy locks and lock repair assistance.
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