Popular Services

For students to request technical assistance with a service provided by IRT.

Request access or support for BMCC email, Maestro, SecureShare, Zoom, and guest accounts.

Request assistance with log in to BMCC Email, BMCC Portal, Open Lab, MFA or Zoom.

Installation, updating, or troubleshooting of software.

Request assistance with an office workstation.

Request new BMCC email and RingCentral accounts for a new hire.

Request assistance with CUNYfirst, Blackboard and DegreeWorks login access.

Request assistance with student ID.

Request assistance with a department network printer (Does NOT include copiers).

Request assistance with CUNYfirst, Blackboard and DegreeWorks login access, in addition to account support.

Request assistance with a local office printer.

Request print & copy access or support for Multi-function Printers.

Request Contact Center support.

Request assistance with updating applications on the BMCC Portal.

Request assistance with a computer lab printer.

Instructional workstations in classrooms or computer labs.

Support with the phone cord, handset, phone, or line.

Request assistance with BMCC reporting instances.

Request assistance with office peripherals.

Request assistance with data recovery from BMCC network drives.

Request updates on the BMCC web directory.

Request assistance for wireless network authentication.

Request assistance with Multi-Factor Authentication.

Request access or support for AMAG.

Request assistance with a shared mailbox.