Popular Services

For students to request technical assistance with a service provided by IRT.

Request access or support for BMCC email, Maestro, SecureShare, Zoom, and guest accounts.

Request assistance with log in to BMCC Email, BMCC Portal, Open Lab, MFA or Zoom.

Request assistance with Multi-Factor Authentication.

Installation, updating, or troubleshooting of software.

Request assistance with an office workstation.

Request assistance with student ID.

Request assistance with CUNYfirst, Blackboard and DegreeWorks login access.

Request new BMCC email and RingCentral accounts for a new hire.

Request assistance with CUNYfirst, Blackboard and DegreeWorks login access, in addition to account support.

Request print & copy access or support for Multi-function Printers.

Request assistance with a department network printer (Does NOT include copiers).

Request Public Safety workstation support.

Request assistance with software installation or update for Computer Labs or Classrooms.

Request assistance for wireless network authentication.

Request assistance with a local office printer.

Request assistance with MiFi and Hotspot.

Request assistance with updating applications on the BMCC Portal.

Faculty and staff loaner devices.

Request access or support for AMAG.

Request assistance with Microsoft Office 365 apps that use the CUNY login, including OneDrive, Teams, and Outlook.

Request a modification to your BMCC account.

Request access or support for security camera and intercom systems.

Report a service availability issue.

Report a blocked application.