In Safetrust, your Organization may have set up a security policy to only allow one(1) device per
person. This security policy is also referred to as “Maximum number of devices”.
If your Organization has limited you to one device and you need to sign in on a new or replacement
phone, using the Safetrust Wallet app, you can remove the old phone you had registered, during the
sign in process. You can also remove the old phone through the Credential Manager portal, via a web
browser.
● If you see the following screen (with a similar message) you will need to go through the ‘Device Access’ process to allow your new phone to be registered as the new device.
Device Access via Safetrust Wallet
Tap the organization row that states “Tap to manage” at the end of the description.
iOS Devices:
● Tap and hold on the old device shown on the screen
● While holding down, slide to the left to reveal the “Remove” button
● Click on the “Remove” button to complete the Device Access update for your account
Android Devices:
● Tap and hold on the old device shown on the screen to reveal the “Remove” button
● Click on the “Remove” button to complete the Device Access update for your account
● From the ‘success’ screen, click on the Back arrow to find your organization to sign into once again
● Click on the blue check mark on the right hand side of the row and click the “Next” button to continue
Device Access via Browser
● Alternately, you can log in via a browser and remove old devices from your profile, via Device Access
● Open a new browser window and go to https://access.safetrust.com/#/login
● Log in with your BMCC Student Email Address and click Continue
● Enter your Safetrust password and click Login
● In the upper right corner click on the Profile icon and select “Device Access” 
● In Device Access, you will see a list of Active and/or Inactive Devices
● Click on the Remove icon in the row associated with your old phone 
